Cancellation & Refund Policy

Everything you need to know about cancellations, refunds, and rescheduling your Andaman ferry booking.

Important

1. Cancellation by Passengers

Cancellation Charges:

  • More than 48 hours before departure: Rs 250 per person per ticket
  • Between 48 to 24 hours before departure: 50% of the total ticket cost
  • Within 24 hours of departure: No cancellation allowed (100% charges)

How to Cancel:

All cancellations must be processed via email only

  • Send cancellation request to: info@bookyourferry.com
  • Include your PNR number
  • Mention passenger names to be cancelled
  • Cancellation will be confirmed via email within 24 hours
Rescheduling Info

2. Rescheduling Policy

Rescheduling with Same Operator:

  • Rs 150 per person rescheduling fee
  • Subject to availability on the new travel date
  • Fare difference (if any) will be applicable

Rescheduling to Different Operator:

  • Tickets will be cancelled and rebooked
  • Cancellation charges will apply as per the cancellation policy above
  • New booking will be made at current available fares

General Rescheduling Rules:

  • Rescheduling requests must be made at least 6 hours before departure
  • No rescheduling allowed within 6 hours of departure
  • Once a ticket is rescheduled, it cannot be cancelled or rescheduled again

How to Reschedule:

All rescheduling must be done via email only

  • Send request to: info@bookyourferry.com
  • Include your PNR number
  • Mention preferred new travel date
  • Specify if you want the same operator or a different one

3. Refund Processing

Timeline:

  • Online Payments: 7-10 working days
  • Credit/Debit Cards: Refund credited to the same card used for booking
  • Net Banking: Refund credited to the same bank account
  • UPI/Wallets: 3-5 working days

Refund Amount Calculation:

  • Total Ticket Amount - Applicable Cancellation Charges = Refund Amount
  • GST on cancelled amount will be refunded proportionally
  • Convenience fees are non-refundable

4. Cancellation by Ferry Operators

If the ferry operator cancels due to:

  • Weather conditions
  • Technical issues
  • Operational reasons

You will receive:

  • 100% refund of ticket amount including all fees
  • Option to reschedule to next available ferry at no extra cost
  • Priority booking on alternative ferry services

5. Special Circumstances

Medical Emergency:

  • Valid medical certificate required
  • 50% refund on total ticket cost
  • Documents must be emailed within 48 hours of travel date

Government Restrictions:

  • 100% refund if travel restrictions are imposed
  • Valid government notification required

Natural Calamities:

  • 100% refund for affected routes
  • Alternative travel arrangements where possible

6. No-Show Policy

  • Passengers who fail to report 30 minutes before departure
  • No refund or rescheduling allowed
  • Entire ticket amount forfeited

7. Group Bookings (10+ passengers)

  • Special cancellation terms may apply
  • Contact via email for group cancellation
  • Partial cancellations may be allowed

8. Important Notes

  1. Calculation Time: All cancellation/rescheduling timings calculated from scheduled departure time
  2. Infant Policy:
    • Makruzz and ITT Majestic: No charges for infants under 1 year
    • Green Ocean: No charges for infants under 2 years
    • Nautika/Nautika Lite: Infants under 2 years charged Rs 105 + Rs 50 PSF
  3. Partial Cancellation: Not allowed for bookings with less than 2 passengers
  4. Amendment: Name changes allowed with valid ID proof (charges may apply)
  5. Processing Time: Email requests processed within 24 hours
  6. Disputes: Must be raised within 30 days of travel date

9. Contact Information

For Cancellations & Rescheduling:

  • Email (Mandatory): info@bookyourferry.com

Customer Support (For queries only):

  • Phone: +91 9790714424
  • WhatsApp: +91 9790714424
  • Working Hours: 24/7

Note: All cancellations and rescheduling MUST be processed via email only. Phone and WhatsApp support are available for queries but cannot process cancellations or rescheduling.

10. Policy Terms

  • This policy is subject to change without prior notice
  • BookYourFerry.com reserves the right to modify charges
  • All cancellations are subject to ferry operator's terms
  • Email confirmation is mandatory for all cancellations/rescheduling
  • In case of disputes, Andaman & Nicobar Islands jurisdiction applies